I. Give priority to customers internal and external
II. They empower rather than control subordinates
III. They emphasize improvement over maintenance.
IV. They encourage collaborating rather than competition within org.
V. They train and coach rather direct and supervise.
VI. They learn from problems.
VII. They continually try to improve communication
VIII. They continually demonstrate commitment to equally
X. They establish organizational system to support quality
XI. They encourage and recognized team effort.
Seven good practice Elements- Leaders
I. Should be proactive ( forward looking esp. with view of identifying a problem, loss e.t.c (pre-empt)
II. See/ have end in mind set objective and do evaluation.
III. First things first emphasize on organization and planning.
IV. Think win-win
V. Understand then seek to be understood
VI. Synergy – harmonization – coordination and working together ( harmony of utilization of resource)
VII. Review and renewal- check progress and renew where necessary
Unethical conduct of leaders (root causes)
I. Own interest a above other peoples
II. Reward poor performance (unethical behavior)
III. Double standards by managers (treating people differently).
IV. Covering up errors made by managers
V. Fraud theft or attempting to steel.
VI. Over emphasis on short term gains
VII. Over confidence on own ability