MGT: TQM History



– Earlier on craftsmen had no major emphasis on quality – they made spears and stone tools

–              In 1930`s there was introduction of quality inspection teams

–              1940`s – quality depts. Were introduced they insured:-

  1. Quality Assurance
  2. Coordination of dept quality

III.           Document guidelines on Q.M

  1. Use of statistical tools in Q.M

–              1950`S – emphasis on reliability i.e. making of engineering products and military hardware

–              1970`s –came companywide quality control ( C.W.& C)

Established systems and procedure based on quality assurance.

–              1980- introduction of international quality mgt system

Introduction of BS 5750 mgt standard

` (1987) ` of ISO 9000 series quality mgt system.


Quality Leadership (throu` Best practice

–              Best practice in Q.M

–              Implement best practice systems

–              Benching marking

Self assessment / evaluation






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